AMC & managed IT
Computer AMC and managed IT services in Chandigarh
One contract, a named engineer and a response time you can hold us to. We keep an asset register from day one, so you always know what you own and what is out of warranty.
What you get
The outcome you are buying
A response time in writing
Your contract states how quickly we respond and how quickly an engineer is on site, so escalation is a clause and not an argument.
An asset register you own
Every machine, licence, warranty date and IP address recorded and kept current, which is also what makes budgeting for next year possible.
Faults found before they stop work
Monitoring on servers, disks, backups and firewalls, so a failing disk or a silent backup is a scheduled visit rather than a crisis.
Predictable IT spend
Preventive visits and covered labour move your costs from unplanned emergency call-outs to one annual figure.
Included
What sits under this service
Each line is something we supply, configure and support, not a category heading.
- Comprehensive AMC
- Labour, preventive visits and covered spares under one annual contract.
- Non-comprehensive AMC
- Labour and visits covered, parts billed as used.
- Managed IT services
- Day-to-day administration of servers, network, backups and user accounts.
- Helpdesk and remote support
- A number and an email your staff can use, with remote fixes for most issues.
- Preventive maintenance visits
- Scheduled on-site checks on hardware, backups, cabling and camera health.
- Asset and licence tracking
- A live register of hardware, warranties and software entitlements.
How it runs
Survey to handover
The sequence we follow, so you know what happens and when.
- 01
Site audit
We record every machine, switch, server, camera and licence you have, and flag what is already out of warranty.
- 02
Scope and contract
Coverage, response times, visit frequency and exclusions are agreed in writing before the contract starts.
- 03
Monitoring setup
Agents and checks go onto servers, backups and network devices so faults reach us before they reach your staff.
- 04
Named engineer
You are assigned an engineer who knows your site, with a documented escalation path behind them.
- 05
Quarterly review
We report what broke, what was prevented and what needs replacing next year, so renewal is an informed decision.
Questions we get asked
AMC & managed IT: straight answers
What does a computer AMC actually cover?
- A comprehensive AMC covers labour, scheduled preventive visits and the spares listed in the contract; a non-comprehensive AMC covers labour and visits while parts are billed as used. Both state a response time. We put the exclusions in writing so there is no argument in month seven.
How quickly can an engineer reach our office?
- Response times are written into your contract rather than promised loosely. We are based in Sector 40-C, so most Tricity sites are a short drive. {{TBC: what response and on-site SLA does Hash commit to, and does it differ by AMC tier?}}
Is an AMC cheaper than calling someone when something breaks?
- It is cheaper in most years and far cheaper in a bad one, because the preventive visits catch failing disks, full drives and dead backups before they stop work. The real gain is that a stopped production line or a closed billing counter is not waiting on an engineer's availability.
Can you take over an estate someone else set up?
- Yes, and the first step is always an audit, because inherited estates usually hold surprises — expired licences, undocumented admin passwords, backups that stopped running. You get that findings list before you commit to a contract.
Who we do this for
Sectors where this comes up most
Related
Usually specified alongside this
These three come up in the same conversation more often than not.
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